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Complaint Handling

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case or their Legal Manager, to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you should contact us at and we will provide you with a copy of our Complaints Procedure.    

You can if necessary seek assistance from the Solicitors Regulation Authority if you have specific concerns about an aspect of our professional conduct, including if you believe we have acted dishonestly, taken or lost your money, or treated you unfairly because of your age, a disability or other characteristic.


What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint


  • No more than six years from the date of act/omission; or

  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details


Call: 0300 555 0333 between 9am to 5pm.


Legal Ombudsman
PO Box 6167

Contact Us

To contact us, please email

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